Privacy Policy

Effective Date: August 2025

Lavana Skin, a subsidiary of Lavana Medical Aesthetics (“we,” “our,” or “us”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website lavanaskin.ca or use our products and services.

By using our site or engaging with our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our site and services.

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1 – Information We Collect

We may collect the following types of information:

a) Information You Provide Directly

Personal Details – Name, email address, phone number, billing/shipping address, and other contact information.
Payment Information – Credit/debit card details, billing address, and transaction history (processed securely by our payment provider; we do not store your full payment details).
Appointment & Service Details – Service bookings, treatment history, and preferences.
Communications – Emails, messages, reviews, and other communications you send to us.

b) Information Collected Automatically

When you visit our site, we may automatically collect:

Your IP address
Browser type and version
Device type and operating system
Pages viewed and time spent on our site
Cookies and similar tracking technologies (see Section 6)

c) Information from Third Parties

We may receive information from trusted third-party platforms such as payment processors, booking systems, or marketing tools to help us deliver our services.

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2 – How We Use Your Information

We use your personal information to:

Provide, process, and fulfill your orders and bookings
Communicate with you about appointments, products, promotions, or important updates
Improve our website, products, and services
Process payments securely
Respond to your inquiries and provide customer support
Send marketing communications (only if you have opted in)
Comply with legal requirements and prevent fraudulent activity

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3 – How We Share Your Information

We do not sell or rent your personal information. We may share your information in the following cases:

Service Providers – With trusted partners who help operate our website, process payments, deliver products, or manage bookings.
Legal Requirements – When required to comply with applicable laws, regulations, or legal requests.
Business Transfers – If Lavana Skin undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of the business assets.

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4 – Data Security

We implement security measures to protect your personal information from unauthorized access, use, or disclosure. While we take reasonable precautions, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

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5 – Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

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6 – Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content. You can adjust your browser settings to refuse cookies; however, some site features may not function properly without them.

We group our cookies into two main categories:

Strictly Necessary Cookies – Required for the website to function (e.g., cart, checkout, account login).
Performance, Analytics & Marketing Cookies – Help us understand site usage, improve performance, and deliver relevant marketing.

Cookies Necessary for the Functioning of the Store

Name	Function
woocommerce_cart_hash	Helps WooCommerce determine when cart contents/data change.
woocommerce_items_in_cart	Records the number of items in the cart.
wp_woocommerce_session_*	Contains a unique code for each customer so WooCommerce can retrieve their cart data from the database.
wc_cart_hash_*	Assists in updating the shopping cart.
wc_fragments_*	Stores fragments of the cart for faster loading.
wordpress_logged_in_*	Used in connection with customer login.
wordpress_sec_*	Helps maintain secure customer sessions.
wp-settings-*	Saves user preferences for the admin dashboard (logged-in users).
wp-settings-time-*	Records the time a preference was set for admin users.
woocommerce_recently_viewed	Tracks recently viewed products to enhance browsing experience.

Performance, Analytics & Marketing Cookies

Name	Function
_ga	Google Analytics – distinguishes users for traffic analysis.
_gid	Google Analytics – distinguishes users on a daily basis.
_gat	Google Analytics – limits the collection of data on high-traffic sites.
_fbp	Facebook Pixel – stores and tracks visits across websites for marketing purposes.
_gcl_au	Google Ads – stores and tracks conversions.
NID	Google – stores preferences for Google services and targeted ads.

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7 – Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their policies.

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8 – Your Privacy Rights

Depending on your location, you may have rights under applicable privacy laws, including:

Accessing and obtaining a copy of your personal information
Requesting corrections to your information
Requesting deletion of your information
Opting out of marketing communications

To exercise these rights, please contact us at the details below.

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9 – Children’s Privacy

Our website and services are not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from minors without parental consent.

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10 – Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Effective Date” updated accordingly. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

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11 – Contact Us

If you have any questions about this Privacy Policy or our data practices, you can contact us at: